Ensuring the document is suited to the user


Students didn’t understand their agreement
The UAL legal team was spending way too much time negotiating low value student agreements because the language was too complex for students to understand.
Unfortunately, the agreement was watertight but students weren't signing it.
- Kaveesha

The Solution

Breaking it down
TLB created a branded agreement written in plain language with explainers dotted across the document to explain the complex concepts. 

The Result

Getting to signature 45% quicker
increase in deal speed
UAL reported a 45% increase in deal speed, better relationships with students and time back for the legal team to deal with more pressing, strategic matters. 
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