Creating a risk matrix and fallback playbook to optimise the Legal team


Complicated internal policies
Wayflyer’s legal and compliance team didn’t believe the ‘traditional’ way of creating company policies was effective.

The legal team wanted to create a set of internal policies that their employees would easily understand and want to engage with.
The Employee Handbook was too long and a little complicated which meant employees weren’t sure of what they were supposed to do.
- Kaveesha

The Solution

Create beautiful and easy-to-understand policies
TLB created a set of policies that were drafted in plain English, in the active voice and that were ‘on brand’. We included an executive summary at the top of each policy so that employees could quickly grasp what the policy covered and whether it was relevant to them.

The Result

Increase in employee compliance with policies
increase in compliance
Wayflyer reported an engagement increase of up to 50% and a marked decrease in staff non-compliance issues.

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