Unshackling Coventry Building Society from routine work with Contracts-as-a-Service.
Reduction in contract turnaround times.
General increase in team productivity.
Established a legal front door within CBS's existing system for seamless communication and instruction of TLB lawyers.
Developed tailored playbooks covering third-party agreements and template terms and conditions for CBS.
Redesigned terms, simplified language, and rebalanced positions to ensure negotiability and desired third-party behaviors.
Swiftly conducted contract reviews with a UK-based expert team, exceeding SLA expectations with an average turnaround time of 19 hours.
Coventry Building Society (CBS) faced the challenge of managing a high volume of contracts with limited resources for effective review.
The need to streamline the contract review process and optimize the entire contract function prompted CBS to seek a solution from TLB, a leading legal design and operations company.
Gurminder Kaur Nijjar
Head of Legal Operations