Increase Remote’s conversion rates through Contract and Workflow Design.
Decrease in bounce rates.
Faster deal cycle.
Assisted Remote, a global digital platform, in streamlining their user sign-up journey to boost customer conversion rates.
Remote faced challenges with a lengthy onboarding process, impacting scalability and customer satisfaction.
Consolidated and simplified three separate contracts into one, reducing negotiation time and internal workload.
Redesigned Remote's platform wireframe, enabling self-service for customers and resulting in a 30% decrease in bounce rates, 20% faster deal cycles, and increased customer satisfaction.
Remote encountered an issue with delayed onboarding, taking about 72 hours, affecting their scalability and competitiveness amid rising demand.
TLB's discovery highlighted a convoluted process with 50 steps for customer engagement to sign-up, coupled with three distinct contract structures managed by different teams, necessitating simplification and enhanced customer experience.